Shipping and Delivery
We partner with global merchants and artisans in order to provide the latest unique drinkware with the best prices.
You will receive an e-mail containing your Tracking Number immediately or a few days after placing your order (depending on when it ships). Then, simply track your order(s) from our Order Tracking page.
Please note that while we place tremendous effort into ensuring that your order is delivered soonest, the estimated delivery time depends on the destination country. Your order should take between 8 to 21 days to arrive at your doorstep. On rare cases, the delivery time may take slightly longer due to the following factors which are unfortunately out of our control:
- Extremely high demand for our items.
- Delivery address and availability of delivery resources.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.
Orders that are not received within 60 days will be refunded or re-sent.
- We do not collect VAT/GST, administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges.
- The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
- We are not able to mark orders as gifts, they will be listed as merchandise.
- We do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.
- Parcels with overdue customs fees, duties and/or taxes are deemed as being abandoned and will be destroyed by your local customs office. No refund will be made on abandoned parcels.
- Parcels are subject to customs inspection and may take longer to arrive than stated delivery date.
- For more information regarding your country's customs policies, please contact your local customs office.
NON-DELIVERY, ABANDONMENT, AND COLLECTION OF PARCEL
- Once your order has shipped, we are unable to arrange for cancellation or rerouting of your order. Please make arrangements for collection or redelivery of your parcel locally.
- Packages which are unclaimed within the stipulated time frame are subject to disposal by either the sender's or recipient's local postal office. No refund will be made on packages which are unclaimed, abandoned or disposed of.
- For more information regarding your local postal office's policies, please contact them directly.